Behavioural competencies Essay Example | Topics and Well Written Essays - 1500 words

Behavioural competencies - Essay Examplehe competencies of customer focus, effective communication, inter private effectiveness, and relationship management to reflect the exigency to deal with customers in an exceptional manner. I have made the competencies as generic as possible so that they cut across functions.Listed in the future(a) sections are the competencies, with each having a definition and behavioural indicators for each level. The four levels are sound understanding, working knowledge, can do, and mastery and expertise. For the Senior Sales Assistant, the inevitable level for all competencies is pegged at 3 (Can Do level).A strong drive and/or bias for producing results based on a high model of excellence. These standards may be ones own past performance (striving for improvement) an objective and tested measure (best practice) delivering responsive and empathic service (customer focus) or meliorate what anyone has ever done (innovation). Unique accomplishments and achieving performance objectives also indicate this competency.The efficiency to demonstrate and display self-direction or self-motivation. This includes the skill to maintain active personal energy and interest in learning as well as displaying dynamism and balance while engaging in ongoing personal development. This includes the ability to act as a role model demonstrating accountability, integrity, professional competence and trust and the ability to act in accordance to the highest standards of business ethics and protocols of the organisation.The authoritative desire and ability to anticipate, understand, meet or exceed the needs of internal and external customers. This includes seeking first-hand information from customers, using own technical knowledge and consulting learning to go beyond customers expressed needs as well as taking personal responsibility for continuously raising the standard of customer service.The ability to actively listen, understand and respond appro priately when interacting with individuals